HOW WE COLLECT THE INFORMATION
There are many ways that Central Coast Surfboards may obtain information from you: (1) via sign up on any Central Coast Surfboards website(s); (2) from an online, email, retail, fax or telephone purchase; (3) from navigational information about where visitors go on our website; (4) when you enter any Central Coast Surfboards sweepstakes/giveaways; (5) any time you submit a business reply, product, or warranty card; (6) when you sign up at a Central Coast Surfboards store; (7) upon contacting customer service to request Central Coast Surfboards communications; and (8) upon signing up at an event. This information may be collected by Central Coast Surfboards or by vendors/service providers retained by Central Coast Surfboards and obligated to maintain your personal information in a confidential manner.
THE INFORMATION WE COLLECT
When you register on-line to receive our product information, you will need to provide us with your name, address and email address. When you make a purchase through Central Coast Surfboards' website, you also will need to give us your telephone number and credit card number so we can process your payment and contact you in the event of any problems with delivery. If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible. In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, we may request your gender, year of birth, sports of interest, shopping preference and product interest. Whether or not you provide this information is entirely up to you. We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services.
HOW WE USE THE INFORMATION
- To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).
- To send you information/materials via email or mail about products, offers and news we think could interest you. This information may relate to products, offers and news of Central Coast Surfboards. We only send you this if you have opted-in to receive Central Coast Surfboards catalogs or email messages.
- To analyze visits to the website and learn about the interests of our visitors in the aggregate and to better understand your personal interests and needs, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.
- The information obtained from registration on-line is utilized to improve your web experience with Central Coast Surfboards by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional emails, which provide you with the latest and greatest information regarding Central Coast Surfboards and its products.
The information we ask for when you order on-line is used only to complete the order, to confirm the order and to confirm shipment of the order. You may, upon placement of an order, opt to allow Central Coast Surfboards to save the information for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose.
- Remember the items in your shopping basket
- Recognize you when you return to our website
- Analyze visitor behavior
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website. We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our communications, including advertising and emails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual.
SHARING INFORMATION WITH THIRD PARTIES
Central Coast Surfboards has a company policy not to flood people with email correspondence, but simply to give you periodic information so you can stay up to date on what Central Coast Surfboards is offering. Central Coast Surfboards will send emails to you only if you ask for them and you can easily unsubscribe at any time you want by calling our customer service department at 805-541-1129 or by following the instructions contained in the email. Central Coast Surfboards also uses your email address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All emails you receive will provide you with information as to how to get off the email mailing list if you so desire.
If you would like to update your mailing information or want your name and address removed from Central Coast Surfboards' direct mailing list you can give us a call at 805-541-1129
If you are under 14, you should surf Central Coast Surfboards only with involvement of a parent or guardian. Although Central Coast Surfboards does not specifically direct its website, catalogs or emails to children, Central Coast Surfboards strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Central Coast Surfboards asks that anyone under 14 years of age not attempt to register with Central Coast Surfboards or otherwise provide Central Coast Surfboards with any personal information without the consent of a parent or legal guardian.
ACCESS TO YOUR PERSONAL INFORMATION
Central Coast Surfboards will provide you with access to the personal information you provided to Central Coast Surfboards by allowing you to view, update or correct your information. In order to protect your privacy, Central Coast Surfboards takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. Central Coast Surfboards will accomplish this through the use of passwords and personal data. If you want to find out what personal information Central Coast Surfboards holds about you, please contact our customer service department at 805-541-11291 We may charge you a small fee for providing this information.
Our website’s bunker security system is armed with a sentry system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.
OPT OUT / UNSUBSCRIBE
You may request to stop receiving communications from Central Coast Surfboards at any time. You can choose to cancel emails only, snail mail only or both by calling our customer service department at 805-541-1129 Also, all emails you receive will provide you with information as to how to get off the email mailing list if you so desire. It takes some time to put opt-outs in effect so you may still receive catalogs or emails from Central Coast Surfboards for several weeks after your request is received. You may also request to opt-out of Central Coast Surfboards retaining your personal data by calling our customer service department at 805-541-1129
Central Coast Surf Boards
855 Marsh St
San Luis Obispo Ca 93401
UPDATES TO PRIVACY INFORMATION