Who am I buying from?
- Your purchase is with Central Coast Surfboards, an independently owned store in San Luis Obispo, California.
Who Ships my order?
- Orders placed on our website are shipped from Central Coast Surfboards' retail store.
When will my order ship?
- Central Coast Surfboards strives to ship within 2 business days of receipt of your order. You will receive an email with tracking info once your item(s) have shipped.
What if the item I ordered is not what I received?
- Unfortunately mistakes do happen and we will do whatever we can to make it right.
- Email firstname.lastname@example.org or call (805) 541-1129 with your order number so we can make things right as soon as possible.
Can I return an item?
Changed your mind? Not 100% satisfied with your purchase? Return the unused and/or unopened product(s) in its original, unopened packaging within 30 days and we will happily refund the purchase price, minus the original shipping cost.
Refunds will not be issued for used items or for surfboards, wetsuits, wetsuit accessories, skateboard decks with grip tape applied, skateboard decks with shrink wrap removed, or clothing with tags removed unless they are deemed to be defective from the manufacturer.
- Call us at (805) 541-1129 or email email@example.com
- We will email instructions for returning your product.
- Ship your unused product in its original packaging to Central Coast Surfboards 1148 Marsh Street, San Luis Obispo CA, 93401.
- Original delivery fees are refunded only if returns are for: defective products or incorrect orders.
- We recommend using a track-able shipping method when returning your items.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
- If you receive defective merchandise, please call us at (805) 541-1129 for assistance.
- If an order arrives to you with obvious shipping damage please refuse the delivery. If you have accepted delivery and then find shipping damage, please call Central Coast Surfboards immediately using the contact information included with the order.
Please save all packaging material and paperwork if damage in shipping has occurred to receive credit for the return.
Limits of Responsibility
- We are not responsible for user-initiated damage and/or loss of parts incurred during the operation or use of the product(s) you purchased.
- We pride ourselves on our customer service and we are happy to assist in the return process. Please don’t hesitate to contact us with any questions or concerns you may have. Thank you in advance for your business.